Refund and Returns Policy

At Besos, your satisfaction is our top priority. We stand behind the quality of our Besos Carts and Besos Disposable devices. However, due to the nature of our products and health regulations, we have established the following Refund and Return Policy to ensure clarity and fairness for both our customers and our business.

1. General Policy

All sales are final on Besos Carts and Besos Disposable products. Due to health and safety regulations, we cannot accept returns or exchanges on any opened, used, or partially consumed products. This policy is in place to protect the integrity of our products and the safety of all our customers.

2. Damaged or Defective Products

We take great care to ensure every Besos Cart and Besos Disposable device meets our strict quality standards before shipping. However, if you receive a product that is damaged during transit or defective upon arrival, we will gladly assist you.

Eligibility for Replacement:

• The product must be reported within 48 hours of delivery.

• Proof of purchase (order number and email address) is required.

• Photo or video evidence of the damage or defect may be requested to help us improve our quality control.

If your Besos Cart or Besos Disposable is confirmed to be defective or damaged, we will offer a one-time replacement or store credit at our discretion. Please note that we do not offer cash refunds for defective products; replacements are issued on a case-by-case basis.

3. Incorrect Orders

If you receive an incorrect item that does not match what you ordered, please contact us immediately. We will arrange to send you the correct Besos product as quickly as possible. In some cases, we may require you to return the incorrect item, and we will cover the return shipping costs.

4. Return Process

To initiate a return or replacement request, please follow these steps:

1. Contact our customer support team at [Your Contact Email] within the specified time frame.

2. Provide your order number, full name, and a detailed description of the issue.

3. Include clear photos or videos showing the damage, defect, or incorrect item.

Our team will review your request and respond within 2-3 business days with instructions on how to proceed.

5. Shipping Costs

• Damaged or Defective Products: We will cover return shipping costs if a return is required for inspection. We will also cover the cost of shipping your replacement.

• Incorrect Orders: We will cover return shipping costs and send you the correct item at no additional charge.

• Non-Defective Returns: As all sales are final, we do not accept returns for change of mind or buyer’s remorse. Any unauthorized returns will not be accepted, and shipping costs will be the responsibility of the customer.

6. Age Verification Requirement

All Besos products are strictly for adults of legal smoking age. By purchasing from us, you confirm that you are at least 21 years old or the legal age in your jurisdiction. Any return or replacement request involving a product purchased by a minor will not be honored.

7. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to suspend your account and block future orders. We encourage you to reach out to us first so we can address any concerns you may have.

8. Limitations

This Refund and Return Policy applies only to products purchased directly from besoscartofficial.com. If you purchased our Besos products from a third-party retailer, please contact them directly for their return policy.

9. Contact Us

If you have any questions or concerns regarding this policy, please do not hesitate to reach out. We are here to help. sales@besoscartofficial.com